Official Data Protection

Privacy Policy hype96 — Data Protection & Information Security

At hype96, your privacy is not just a promise — it is at the core of how we operate. This document clearly explains the types of information we collect, the purposes for which it is used, and the security measures we take to ensure your data remains safe and protected at all times.

Last updated: 1 January 2026
Our Privacy Commitment
  • 256-bit SSL Encryption
  • No sale of data to third parties
  • KYC for account security
  • Strict access controls
  • Right to data erasure upon request

6 Core Pillars of hype96 Privacy Protection

Our comprehensive approach ensures every aspect of your personal data is handled with the utmost integrity.

Military-Grade Encryption

All data transmitted between your device and hype96 servers is protected by 256-bit SSL/TLS encryption — the same technology used by banking institutions and governments worldwide. No third party can intercept or read your data in transit.

KYC Identity Verification

Our KYC (Know Your Customer) process is more than just a requirement — it is an additional security layer to protect your account from unauthorised access. We ensure that only the legitimate account owner can withdraw funds and make account changes.

Secure Data Storage

Player personal information is stored on servers protected by multi-layered firewalls, role-based access controls, and round-the-clock security monitoring. Sensitive data such as passwords is stored in hashed form that cannot be decrypted.

No Data Sales

Hype96 has never and will never sell, rent, or share players' personal data with any advertiser or third party for commercial marketing purposes. Your information belongs entirely to you.

Transparent Cookie Controls

We use cookies only to enhance user experience, internal analytics, and login session security. You can manage your cookie preferences through your browser settings at any time without affecting core platform functionality.

Right to Data Erasure

Every player has the right to request deletion of their personal data from hype96 systems, subject to legal compliance requirements and mandatory retention periods. Requests can be submitted through our support team.


Important Note: This Privacy Policy applies to all users of the hype96 platform, including visitors, registered players, and former members. By continuing to use our platform, you confirm your consent to the data collection and usage practices described herein. Please read the entire document carefully.

1 Information We Collect

Hype96 collects your personal information through various means as you interact with our platform. A clear understanding of the types of data we collect helps you make more informed decisions about your own privacy.

Information you provide directly:

  • During registration: Full name, date of birth, identity card or passport number, email address, mobile number, and password.
  • During the KYC process: Copy of national ID or passport, selfie photo for face verification, bank statement or utility bill as proof of address.
  • During transactions: Bank account number, bank name, digital wallet details (associated email or phone number), and full transaction records.
  • When contacting support: The content of messages, complaints, or enquiries you submit to our team.

Information collected automatically:

  • IP address, browser type, operating system, and device information used.
  • Session data including pages visited, time spent, clicks, and navigation patterns.
  • Complete game records including game type, wagering amount, wins, and bonus transaction history.
  • Approximate location data based on IP address for geo-compliance purposes.

Hype96 does not collect information beyond what is necessary to provide our services and fulfil legal obligations. The principle of data minimisation is our primary guide.

Type of Information Collection Method Mandatory?
Name & Date of Birth Registration form Yes
Email & Phone Registration form Yes
KYC Documents Manual upload Yes (for withdrawals)
Bank Information Deposit/Withdrawal page Yes (for transactions)
Device & IP Data Automatic upon login Automatic
Game Records Platform system Automatic

2 Personal Data Usage Purposes

Every piece of information collected by hype96 has a clear and legitimate purpose. We do not use your data for any purpose not stated in this policy. The primary purposes for data use are as follows:

  • Account management: Creating, verifying, and maintaining your player account; processing registration and login securely.
  • Transaction processing: Verifying and processing deposits and withdrawals accurately and securely to the correct account.
  • Identity verification (KYC): Ensuring you meet the age eligibility requirements and fulfil your anti-money laundering (AML) obligations.
  • Customer support: Responding to enquiries, complaints, and technical support requests effectively.
  • Platform security: Detecting suspicious activity, preventing fraud, and protecting accounts from unauthorised access.
  • Legal compliance: Meeting mandatory reporting requirements to relevant authorities when required.
  • Experience personalisation: Presenting relevant promotions, offers, and game recommendations based on your play history.
  • Platform improvement: Analysing usage data in aggregate to improve performance and user experience.

Hype96 will not use your data for purposes contrary to the original purpose of collection without first obtaining your renewed consent.

3 Sharing Information with Third Parties

Hype96 takes a highly cautious approach to sharing personal data. As a general rule, we do not share your information with external parties except in the following limited and controlled circumstances:

  • Payment providers: Required transaction information is shared with approved payment providers (such as banks, FPX, DuitNow, Touch 'n Go) solely for the purpose of processing your deposits and withdrawals.
  • Game providers: Third-party game providers receive the session data required to deliver slot games, live casino, and sports products. They are bound by strict data protection agreements.
  • Technical service providers: Companies assisting us with hosting, cybersecurity, analytics, and customer support may access data only within the scope of their duties.
  • Legal authorities: hype96 will disclose personal data to authorities, courts, or law enforcement agencies when required by applicable law.

Important Guarantee: hype96 has never sold, rented, or traded players' personal data to advertisers, data brokers, or external marketing companies. This is our absolute commitment to all players.

All third parties working with hype96 are required to sign a Data Processing Agreement (DPA) ensuring they handle your information to the same or higher security and privacy standards as we do.

4 Cookies and Tracking Technologies

The hype96 platform uses cookies and similar tracking technologies to enhance your experience. Below is a clear explanation of the types of cookies we use and their purposes:

  • Session cookies: Required to maintain your login status during an active session. This cookie is automatically deleted when you close your browser. It cannot be disabled without affecting core platform functionality.
  • Preference cookies: Saving your preferences such as language, currency, and display settings so you don't need to reconfigure them each time you log in.
  • Analytics cookies: Helping us understand how players interact with the platform — which pages are most visited, how much time is spent, and common navigation paths. This data is used in aggregate form without identifying individuals.
  • Security cookies: Used to detect suspicious login activity, prevent CSRF attacks, and protect your account session.

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality such as maintaining your login status or personal settings.

5 Data Security Measures

Hype96 invests seriously in security infrastructure to protect players' personal data. The key security measures we implement are:

  • 256-bit SSL/TLS encryption: All data communications between your device and hype96 servers are encrypted using the latest TLS protocol, preventing any data interception in transit.
  • Hashed password storage: Your password is never stored in plain text. We use modern hashing algorithms with a unique salt for each account.
  • Two-factor authentication (2FA): An additional security layer is available for all accounts, requiring a verification code from your device in addition to your password at login.
  • 24/7 security monitoring: An automated threat detection system monitors platform activity around the clock and issues immediate alerts for any suspicious activity.
  • Internal access controls: hype96 staff may only access player data according to the permission level required for their role, based on the principle of least privilege.
  • Regular auditing: Our security systems are regularly audited by independent cybersecurity experts to identify and address any vulnerabilities.

While we take all reasonable measures to protect your data, no security system is 100% perfect. In the event of a data breach affecting your information, hype96 will notify you within the timeframe required by applicable law.

6 Your Rights as a hype96 Player

Hype96 respects your rights over your own personal data. Below are the rights you hold and how to exercise them:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

If any of your information is inaccurate or outdated, you have the right to request immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to mandatory retention obligations.

Right to Object

You may object to the processing of your data for direct marketing or profiling purposes.

Right to Data Portability

Request your data in a machine-readable format for transfer to another provider if needed.

Right to Restrict Processing

In certain situations, you may request that we restrict the processing of your data while a dispute is being resolved.

7 Data Retention & Deletion

Hype96 does not retain your personal data longer than necessary. Our retention periods are determined based on operational needs, legal obligations, and security considerations:

  • Active account data: Retained for as long as your account is active and for a minimum of 5 years after account closure, to meet anti-money laundering legal compliance requirements.
  • Transaction records: Retained for a minimum of 7 years in accordance with accounting requirements and applicable tax laws in Malaysia.
  • Support communication records: Retained for 3 years for reference, dispute resolution, and service improvement purposes.
  • Security log data: Retained for 12 months for cybersecurity investigation purposes if required.
  • KYC documents: Retained in accordance with AML compliance requirements, typically 5 years after the business relationship ends.

Once the designated retention period has elapsed, your data will be securely deleted or permanently anonymised using procedures that ensure it cannot be recovered.

8 Changes to This Privacy Policy

Hype96 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to informing you of any significant changes.

When a material change occurs, we will:

  • Sending a notification to your registered email address at least 14 days before the changes take effect.
  • Displaying a clear notice on the platform's home page for a specified period.
  • Updating the "Last Updated" date at the top of this document.

Continued use of the hype96 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact our support team or close your account before the effective date.

For any enquiries regarding this Privacy Policy or how we handle your personal data, please contact our Privacy & Compliance team by email at [email protected] or via live chat available 24/7 on our platform.

Effective Date: 1 January 2026  |  Version: 3.1


Hype96 Privacy FAQ

Answers to the most frequently asked questions by our players about privacy and data security

Absolutely not. hype96 has never and will never sell, rent, or trade players' personal data to any advertiser, data broker, or external marketing company. Your data is used solely for the purposes stated in this Privacy Policy — to provide platform services, process transactions, and fulfil legal obligations. This is our absolute commitment.

To request a copy or deletion of your personal data, contact the hype96 support team via 24/7 live chat or email at [email protected]. Clearly state the type of request — whether access, correction, deletion, or data transfer. We will process your request within 30 business days. Please note that data deletion is subject to mandatory retention obligations under applicable law.

The KYC (Know Your Customer) process is a legal requirement that all licensed online betting platforms must comply with. It is designed to prevent money laundering, identity fraud, and to ensure that only eligible players — aged 18 and above — can use the platform. In addition, KYC protects you from the risk of your account being accessed or used by others without your knowledge. All documents you submit are stored with full encryption and are accessible only by authorised personnel.

You can manage cookie settings through your web browser. However, some cookies are essential for core platform functions such as maintaining login status and session security — blocking these cookies may cause the platform to malfunction. Analytics and preference cookies can be blocked without affecting your basic access to the platform. We recommend only blocking non-essential cookies to maintain a smooth user experience.

When you close your account, hype96 will cease all active data processing related to your account. However, we are legally required to retain certain records — including transaction records and KYC documents — for a specified period (typically 5 to 7 years) for anti-money laundering compliance and accounting requirements. After the mandatory retention period ends, all your data will be permanently deleted or anonymised.

Your Privacy Protected, Your Game More Peaceful — Get Started with hype96

Your data is fully protected. Register a hype96 account today and enjoy a safe, fair, and exciting online wagering experience on a platform that puts your privacy first.

Bahasa Melayu